Shipping & Returns
Orders are generally shipped via UPS unless otherwise requested by the customer.
Only orders shipped within the 48 states qualify for free shipping. Knots 2U will typically ship using UPS ground service or USPS 2-3 day service on free shipping orders. When orders are placed with a combination of free shipping, and non free shipping items shipped in the same box
Parts purchased from Knots 2U may be returned for a refund within 60 days of purchase. The part must be in new condition and unaltered. Depending on the item a re-stock fee of up to 20% could apply (Typical re-stock fees are generally 10% or less)
To return an item simply contact a Knots 2U representative and you will be issued an RMA number.
If you receive a damaged product contact a Knots 2U representative as soon as possible. They will assist you in starting a damage claim and work with you to get a new product on the way as quickly as possible.
Phone: 262 763-5100
Fax: 262 763-5123
Knots 2U, Ltd.
709 Airport Road
Burlington, WI 53105